Market Readiness Survey: IT service providers are invited to share their views for new EU Customs Data Hub

In preparation for a planned competitive dialogue procurement procedure in 2025, the European Commission has launched a market survey to gauge the capabilities of economic operators active in IT service delivery. The system, once implemented, will serve as the first operational level of the EU Customs Data Hub, a critical infrastructure for managing cross-border e-commerce flows efficiently and securely.

The survey aims to evaluate:

• Market readiness to meet the technical, security, and scalability requirements of the system.
• Preferred modalities for delivery, including multi-cloud architecture and turnkey solutions.
• Potential challenges in designing and deploying such a system at scale.

All interested economic operators are invited to respond to the survey until 10 October via the dedicated submission portal: EUSurvey 

This consultation is a vital step in shaping the procurement process and ensuring the selected solution aligns with EU regulatory standards, cybersecurity protocols, and the evolving demands of cross-border e-commerce.

Why participate?

By sharing their perspective, IT service providers can contribute to the design of a cutting-edge system that will play a pivotal role in the EU’s digital customs strategy. Responses will inform the competitive dialogue process, ensuring robust competition and tailored requirements.

See also

• Tenders and Grants - Taxation and Customs Union