5. ITSM

 


 

ITSM stands for the IT Service Management of the Customs, Excise and Taxation Information Systems. The name is also given to the Contractor responsible for deployment and operations of these TAXUD IT systems in close cooperation with DIGIT, CCN/TC, the development contractors and DG TAXUD. ITSM is furthermore responsable for the management and maintenance of the DG TAXUD proceses and service management tools.
 

 

 

 

 

5-1 ITSM - IT Services Management

 

   ITSM - Introduction [.ppt]

   ITSM - Framework Quality Plan[.pdf]

   ITSM - Annexes to the Framework Quality Plan [.pdf]

   ITSM - Information System Architecture [.pdf]

   ITSM - Security Plan[.pdf]

   ITSM - Availibility Plan[.pdf]

   ITSM - Capacity Plan[.pdf]

   ITSM - Service Continuity  Plan[.pdf]

   ITSM - Service Catalogue[.pdf]

   ITSM - Monthly Service Report [.pdf]

   ITSM - External Processes - Evolutive Maintenance_TAXUD[.pdf]