ITSM / CCN

 Background Information


The present baseline is an extensive repository of documents, background information, reports, etc. on DG TAXUD's IT services in general and ITSM – CCN in particular.  This baseline is prepared to allow the market to prepare for responding to the upcoming ITSM – CCN invitation to tenders.

 

The baseline is intended to assist the reader in:

 

§     Understanding the mission, vision and the scope of activities carried out by DG TAXUD.

§     Learning about the DG TAXUD requirements in terms of IT systems and its evolution.

§     Getting information of the IT methodologies developed internally in DG TAXUD (TEMPO).

§     Getting the basic information on the existing trans-European IT systems of DG TAXUD.

§     Getting detailed information regarding the ITSM (IT Service Management) operational activities and procedures.

§     Getting detailed information regarding the CCN/CSI (Common Communication Network/Common System Interface) high

       level design, sample source code and operational procedures.

 

 

The documents provide in this baseline are the sole property of the Commission (unless otherwise specified), and are provided without prejudice and for the exclusive use for the preparation to the upcoming tenders ITSM and CCN invitations to tender. No part of the content of this baseline can be re-used outside these call for tenders.

 


NOTE: DG TAXUD reorganization became effective the 1st of May 2010. As the result the IT units are named R4 and R5 (previous A3, A4 respectively). Some documents included in this baseline can still use the old units naming. In this case read R4 for A3 and R5 for A4.