5.
ITSM
ITSM stands for the IT Service Management of the Customs, Excise and
Taxation Information Systems. The name is also given to the Contractor
responsible for deployment and operations of these TAXUD IT systems in
close cooperation with DIGIT, CCN/TC, the development contractors and DG
TAXUD. ITSM is furthermore responsable for the management and
maintenance of the DG TAXUD proceses and service management tools.
5-1 ITSM - IT Services Management
ITSM
- Introduction [.ppt]
ITSM
- Framework Quality Plan[.pdf]
ITSM - Annexes to the Framework
Quality Plan [.pdf]
ITSM - Information
System Architecture [.pdf]
ITSM - Security
Plan[.pdf]
ITSM -
Availibility Plan[.pdf]
ITSM - Capacity
Plan[.pdf]
ITSM - Service
Continuity Plan[.pdf]
ITSM
- Service Catalogue[.pdf]
ITSM
- Monthly Service Report [.pdf]
ITSM - External Processes
- Evolutive Maintenance_TAXUD[.pdf]