Provision of IT Service Management for IT systems & Infrastructure operation (ITSM3 Operations)
- Contract Notice (Official Journal 2015/S 231-418968 28/11/2015)
Tendering documents:
- Letter of invitation
- Tendering specifications
- Annex 1: Questionnaire - UPDATED (22/12/2015) - OBSOLETE
- Annex 2a: Technical Annex - OBSOLETE
- Annex 2b: Terms of Reference
- Annex 3: Price Table - OBSOLETE
- Annex 4: Guidebook for Tenderers
- Annex 5: Declaration of honour on exclusion criteria
- Annex 6: Legal Entity Form
- Annex 7: Financial Identification Form
- Annex 8: Power of Attorney
- Annex 9: Model Framework Contract - OBSOLETE
- Annex 10: Application and Platform Complexity Models
- Annex 11: Baseline
Questions & Answers:
- 18/12/2015 : Questions and Answers
- 22/12/2015 : Questions and Answers
- 19/01/2016 : Questions and Answers
- 02/02/2016 : Questions and Answers
- Annex 2a : Technical Annex - OBSOLETE
- 12/02/2016 : Questions and Answers
- Annex 2a: Technical Annex - OBSOLETE
- Annex 3 : Price Table – New version- OBSOLETE
- Commission decision on security of information systems
- 26/02/2016 : Questions and Answers
- Annex 2a : Technical Annex – OBSOLETE
- Annex 3 : Price Table – New version
- Q35 handling documents
- Q35 Security Notice
- Q35 Survey
- Q35 email template
- Q36 DC MPR
- Q36 MPR
- Q36 Problem Management
- Q36 Quantities
- Q36 Service Desk
- Q36 Statistics
- Q44 HW/SW
- Q44 Logical/Physical servers
- Q44 Servers
- Q45 Incidents
- Q51 Juniper
- 07/03/2016 : Questions and Answers
o Annex 1: Questionnaire – New version
o Annex 2a: Technical Annex – New version
o Annex 9: Model Framework Contract – New version
Contract Award:
- Avis d'attribution de marché (Journal Officiel 2016/S 199-357889 14/10/2016)